AJ provides a safe buying experience for
our users.If you have a problem however, AJ is here to offer
protection, support and advice in resolving your issue.
There are several steps you can take:
Check the item listing. Review the seller's terms of sale (if
available), item description, shipping details, and payment
terms.
Email the seller with your questions. If you don't have the
seller's email address, you can request it from AJ or use
the "Ask seller a question " link on the item listing
page
Check your email spam filters for messages from the seller.
It's possible that the seller is trying to email you but your
spam filters are blocking their messages.
Check your own contact information. It's possible that the seller
is trying to email you but your contact information is incorrect.
Go to "My Account" in My AJ and click on "Personal
Information." Make sure your email address is correct.
Visit the PayPal Resolution Center to file a complaint if you
paid with PayPal. Your item may have enhanced protection through
PayPal Buyer Protection.
Use AJ's Item Not Received or Significantly Not as Described
process. This process is designed to make communication between
buyers and sellers easier.
Contact your credit card company. Credit card companies typically
provide some level of identity and purchase protection whether
you are paying with your credit card through PayPal or directly
to the seller
Use dispute resolution with a third-party mediator such as SquareTrade,
AJ's preferred dispute resolution provider,to negotiate a
solution.
File an AJ Standard Purchase Protection Program claim. If
you've completed the Item Not Received or Significantly Not
as Described process but have not resolved your transaction
problem, you may be entitled to reimbursement.
